Important Customer Update – IHL Selby & Tadcaster
From Sunday 1st September 2024, the management of leisure and wellbeing services in Selby – which includes Selby and Tadcaster Leisure Centres – will transfer from Inspiring Healthy Lifestyles to North Yorkshire Council’s new sport and active wellbeing service, Active North Yorkshire.
As a customer of our leisure centres there are a few things you will need know before the changeover. Our colleagues at North Yorkshire Council have created a set of frequently asked questions (FAQs) to answer your queries and highlight how you may be affected, you can see all those further down this page.
Our teams at Selby and Tadcaster leisure centres are available if you have any questions.
We will endeavour to keep you fully updated throughout the transition and encourage you to check for in-app notifications on the IHL Hub, follow us on social media https://www.facebook.com/ihltadcaster and https://www.facebook.com/selbyleisure and keep checking our FAQs below to ensure you stay fully up to date.
Our staff are doing their best to ensure this transition is as smooth as possible. We thank you for your patience and for treating them with the kindness they deserve during this time.
FAQs
General information
Will I be able to visit Selby and Tadcaster leisure centres as normal from 1 September?
Due to the change in operator, both Selby and Tadcaster facilities will close for the day on 1 September. Selby Leisure Centre will reopen at 6.30am on Monday 2 September and Tadcaster Leisure Centre at 7am on Monday 2 September. We apologise for any inconvenience.
Will there be any disruption to service?
As with any major changes, a certain level of disruption can be expected. We are working behind the scenes to ensure any disruption is kept to an absolute minimum. We aim to have the pools and gym open and functional from 2 September. We will keep customers updated frequently.
Class bookings – There may be a cross over period whilst we change operators that means the advanced booking system is temporarily paused. We will ensure we keep disruption to a minimum.
Will the IHL Hub app still work?
No. As IHL will no longer be operating Selby and Tadcaster leisure centres, your current app will no longer work from 1 September. A new app – Active North Yorkshire has been set up for customers. Check your email and follow the instructions to activate your account ready to download your new booking app.
Will the website be changing?
Yes. A website is currently being created for Selby and Tadcaster under the new operator Active North Yorkshire.
Can I still book classes and swim sessions?
Due to the change in operators and associated systems, there will unfortunately be some disruption to booking systems for classes and swim sessions from 24 August to 1 September. Check your email to follow the instructions to activate your account and download the new app. Booking for week beginning 2 September will open on 1 September. We do not know what time this will take place yet, please look out for communications on the app and social media, which will tell you when the system is live.
Will the centres’ opening hours remain the same?
Yes. There are no plans to change the opening times.
Does the change of management affect the people who work there?
No. The same friendly staff will continue to work in both centres to deliver the same great level of service under the management of Active North Yorkshire. You may notice a change to their uniforms in line with the transition to Active North Yorkshire.
Will I still be able to access my centre in the same way?
Yes. You will be able to access the centre as normal, although there a couple of changes that you need to be aware of. For both Selby and Tadcaster leisure centre customers you will have to download the new app to gain access to the building from 1 September. A new app – Active North Yorkshire has been set up for customers. Check your email and follow the instructions to activate your account ready to download your new booking app.
Will the free Wi-Fi connection change in the centre?
Yes. Customers can still enjoy free Wi-Fi in both centres.
Members of Selby or Tadcaster leisure centres
Will there be any changes to my membership?
No. Your membership will remain unchanged allowing you to enjoy all the same benefits.
Will my direct debit change?
I am a member of IHL Selby or Tadcaster leisure centre – will there be anything I need to do when it transfers to Active North Yorkshire?
App: You will need to download the new Active North Yorkshire app when it is launched in August.
Parking: Your current parking permit will be valid until the expiry date even if it is past the transfer date. When the permit expires, please come to reception and we will provide you with a new permit in the normal way..
Class booking: This will stay the same. Members will have the ability to book classes eight days in advance from midday. Please note there may be a cross over period while we change operators that means the advanced booking is temporarily paused. We will ensure we keep disruption to a minimum.
Non-members (casual users)
I am non-member – what do I need to do?
App: You will need to download the new Active North Yorkshire app went it is launched in August.
Parking: If you are a casual user of Selby you will need to pay and display during the required times. You can then get this refunded off your admission within the leisure centre. Parking will remain free at Tadcaster.
Class booking: This will stay the same. Non-members can book classes five days in advance. Please note there may be a cross over period while we change operators that means the advanced booking is temporarily paused. We will ensure we keep disruption to a minimum.
Price: Prices will remain the same until March 2025. Any changes to pricing will be communicated in advance of 1 April 2025.
Block bookings
I currently make block booking with the centres – can I continue to do this?
Please call the centre directly and they will be help you through the new process.
Selby: 01757 213758
Tadcaster: 01937 834375
Swimming lessons
Will my or my child’s swimming lessons change?
No, there are no changes planned for swimming lessons. These will be delivered at the current stage, day and time you or your child is currently in.
Will the way I pay for swimming lessons change?
Your direct debit will automatically be transferred from IHL to North Yorkshire Council. You do not need to take any action. Please do not cancel your direct debit. The date your direct debit will be collected will not change and the amount collected will stay the same. However, the name on your statement will change to North Yorkshire Council.
Will the price for swimming lessons be changing?
The price will remain the same until March 2025. Any changes to pricing will be communicated in advance of 1 April 2025.
Parking for swimming lessons
Your current parking permit will be valid until the expiry date even if it is past the transfer date. When the permit expires, please come to reception and we will provide you with a new permit in the normal way.
Will I be able to access my CoursePro to view my child’s swimming lessons?
From the 1st September 2024, access to Course Pro will be offline for 2 weeks as we transition to Active North Yorkshire. Rest assured, swimming lessons will continue as normal but customers will be unable to access the online portal or move classes during this time. We apologise for any inconvenience caused.
Other information
Can I continue to follow my centre on social media?
Yes. The existing Facebook pages will automatically be transferred to Active North Yorkshire as part of the transition and are an excellent way to stay up to date on the latest customer information.
Will the Summit Indoor Adventure open as part of the transfer to Active North Yorkshire?
We are currently looking at options for the site. Once we have concluded this work, we will be able to let you know further details.
Will things like timetable, sessions, products change?
The current timetable and service offering will carry on as normal. Services will continue to be reviewed regularly in line with demand and customer feedback.
Will my new Active North Yorkshire membership allow me to access other Active North Yorkshire facilities?
No, not initially, however, we will be reviewing our membership and pricing options later in 2025, including multi-site accessibility.
I cancelled my membership by mistake, who should I contact?
Please contact the leisure centre reception team and they will be able to help you.
